Since the build out of the internet backbone and national fiber optic network in the late 90’s early 2000’s, VOIP has quickly been adopted by savvy IT departments and small businesses alike as a key driver in overhead reduction. With the phone company’s network eliminated for most of the distance that voice data travels, Los Angeles (LA) companies have been able to invest billions of dollars into growing their businesses that would have otherwise been spent on phone bills. While the emergence of Los Angeles (LA) VOIP has been a blessing for area businesses, some businesses are surprised to learn that despite the fact that they invested significant sums in upgrading their internet infrastructure to T1 or T3 bandwidth, they cannot achieve the quality of VOIP that many of their peers are receiving when they try to convert their systems from PSTN.
Often times this inability is explained by two simple features that T1 and T3 lines are supposed to include that DSL lines do not include. In a word, some Los Angeles (LA) ISPs will install what they call “T1” and “T3” lines that are little more than DSLs on steroids – that is, DSLs with greater bandwidth – and DSLs do not include the two features of T lines necessary to keep voices clear and consistent.
The committed information rate (“CIR”) of a T1 or T3 line means that data moving through it moves at the same rate at all times. For handling Los Angeles (LA) VOIP, this is essential for clarity, since voice data packets moving at different rates will result in generally poor quality. And second, the absence of a quality of service (“QoS”) function, which prioritizes voice over data for transmission over the line, means that voice packets on DSLs are sometimes interrupted by data, leading to ‘choppy’ or unclear sound that is often associated with poor cellular phone reception.
To ensure that their internet connections are optimized for VOIP, businesses should make the effort to seek out a reputable LA area ISP that will provide them with a true T1 or T3 line that features both CIR and QoS. With both of these features, VOIP should be “loud and clear,” and have the ability to save businesses precious resources that can be spent on growth rather than overhead.
When it comes to T1 and T3 lines, there are real differences that impact the quality of VOIP. A little extra effort on the part of businesses to ensure they are not getting glorified DSL lines will translate into cheaper calling and smarter business.