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Come join us! DigiLink is a wonderful place to work. We take pride in the services that we provide and have great relationships with our customers. A casual work environment, open communication, and a great location overlooking the marina in Marina del Rey all contribute to a fabulous atmosphere.

To apply for a position, send your resume to us, via e-mail or via fax to (310) 577-3360.

Current openings:


Operations Assistant

Full Time

This position reports directly to the Operations Manager and offers a great opportunity to develop your career in a dynamic position that offers a diverse set of challenges. If you are a self-starter, ready for long term career growth, and encompass a great attention to detail; then we are looking for you. We have employees who have been with us 7+ years and have garnered the benefits of our appreciation for their loyalty.

  • Experience: Min 2 years
  • Education: High School +
  • Hours: Monday - Friday, 8:30am - 6:00pm
  • Atmosphere is professional yet casual
  • General Duties
    • Professional and courteous initial contact for the company
    • Answering multi-line phone; occasional heavy call volume
    • Field incoming calls to the appropriate departments
    • Typing, copying, filing, faxing and scheduling of routine tasks
    • Order and track inventory of office supplies
    • Distribute mail to appropriate departments
  • Office Operations Duties
    • Open the office punctually at 8:30am , M-F
    • Handle general inquiries, accounts receivable calls and work with customers to resolve accounting issues.
    • Daily A/R and preparation of bank deposits
    • Processing various paperwork to include quotes, service contracts, service and hardware order forms, cancellations, etc.
    • Prepare quotes, service contracts, invoices, and order forms
    • Maintain detailed tracking of all service orders
    • Update internal databases as necessary to maintain current technical, accounting and customer records
    • Occasional hands-on, walk-thru customer support
    • Various projects as assigned by management
  • Vendor Facing Duties
    • Service Qualification and Pricing
      • Qualify customers for services and prepare price quotations based on qualification results
      • Obtain updated vendor pricing quotes for services as necessary
      • Assist in maintaining internal service pricing guide
      • Maintain updated access information for online vendor databases
    • Service Provisioning
      • Act as main point of contact for Vendors
      • Ordering of data circuits and confirming technical details for delivery of service
      • Coordinate with internal Technical staff to schedule final delivery of service.
      • Maintain open communications with customer during provisioning and after delivery of service
      • Update internal databases as necessary
    • Bookkeeping
      • Assist in the auditing of accounts payable for circuit Vendors and first billing for all newly installed circuits.
      • Claims submission through resolution for all billing discrepancies
      • Maintain open communication of issues with internal AR/AP
  • Desired Skills
    • Punctual and dependable. Reliable transportation required.
    • Excellent written and verbal communication skills mandatory
    • Experience handling multiple-line phones
    • Must be able to manage time effectively
    • Self-motivated, resourceful and analytical
    • Exceptional customer service skills necessary
    • Ability to work independently and as part of a team
    • Knowledge of internet services/circuits highly desirable!
    • Experience using the following software applications:
      • MS Windows, Word, Excel, Power Point, Web browsing, Email
      • Mozilla browser/email client
      • MYOB
      • SalesForce.com online marketing database
  • Benefits
  • Paid Vacation & Holidays
  • 401K with company matching
  • Full Healthcare coverage

Sales

Full Time

Duties

  • Work with management to identify rich market segments by industry, company size, and geography (develop a sales plan).
  • Aggressively perform lead sourcing activities, including cold calling, networking, canvassing (and whatever else you can think of) to identify appropriate qualified sales opportunities.
  • Develop, grow and manage a pipeline of new business opportunities
  • Intelligently prioritize resources and efforts to maximize sales success.
  • Close business!
  • Build & maintain strong relationships with prospects and customers.
  • Manage & prepare quotes and contracts.
  • Frequently update information in our Sales Force Automation (SFA) online application (Salesforce.com). Keep contact information and pipeline up to date and track all prospect and client communications.
  • Be available to field inbound sales inquires by phone and/or e-mail during regular business hours.
  • Regularly attend internal departmental meetings. Work cooperatively with the team.
  • Attend events as required (networking events, trade shows, etc). Minimal travel.

Qualifications

  • Sales experience, particularly in the Internet and/or telecommunications space.
  • Strategic selling skills. e.g. SPIN, etc.
  • Familiarity with Internet services and technologies.
  • Familiarity with voice telecommunications services, especially VOIP.
  • Ability to speak the language of IT directors and C-level executives.
  • Self-motivated and highly productive.
  • Cooperative and team-oriented attitude.
  • Computer skills
    • MS Windows XP, MS Office, web browsing, e-mail.
    • Salesforce.com experience a plus.
  • Excellent verbal and written communication skills.
  • Professional appearance and demeanor.
  • Punctual and reliable. Reliable transportation required.
  • Most importantly: the ability to consistently close business!

Telemarketer

Full Time/Part Time - flexible hours!

Job Qualifications

No experience necessary! However, we are looking for people with: outstanding communications skills, excellent speaking voice, great on the phone, nice & upbeat personality, lots of energy, positive attitude, and tenacity. Must have solid computer usage skills (e-mail, web, basic word processing). Knowledge about the Internet, its use, and related technologies is a big plus.

Job Description

We are looking to build a team of a few telemarketers to help drum up some business. You will be expected to: use a web-based Sales Force Automation (SFA) application to review leads/prospects, place phone calls (and sometimes send e-mails) to leads in an attempt to uncover business opportunities for our sales team, pitch our services to prospects, record/log information about your communications in the SFA app, and communicate with management and our sales team.